Our mobility access service fully maintains and repairs stairlifts, platform lifts, through the floor home lifts and hoists.
User access to mobility equipment must always be available. But constant demand, together with sophisticated engineering makes vital equipment prone to wear and tear and failure. So, we understand how frustrating it is to your users when mobility equipment breaks down.
Therefore, when it comes to responding to a breakdown or failure, we pride ourselves on fast, efficient customer service. Our 24/7 call centre has the know-how and systems in place to deal swiftly with all your urgent breakdown calls and repairs. What’s more, you have direct access to our engineering teams to reduce equipment downtime.
We have the know-how, systems and technology
Our fully qualified engineers have the necessary technical skills to service all types of mobility access equipment.
Our Engineers have the latest diagnostic tools at their fingertips to quickly diagnose problems and fix issues returning your mobility access equipment to regular service as soon as possible.
Our smart systems anticipate future failures, so we can source parts and schedule repairs ahead of time. This significantly reduces mobility equipment downtime and getting it in service again quickly.
When it comes to mobility equipment failures and breakdowns, it’s not just our Engineers that are involved – our managerial staff know what’s going on too. That means our team proactively communicate with you at every level, keeping you informed.
Concept Elevators keep an eye on your costs too
We understand that you, as our customer, want to maintain a service that is reliable at an affordable price. So, we dedicate ourselves to keep any attendance and repair costs affordable to you as well.
We know how frustrating it can be if spare parts are not in stock. This delays repair work and we, like you, want your mobility equipment back in service as quickly as possible.
Therefore, we have built (and regularly review) our robust supply chains to ensure the quickest availability of spare parts in the UK and other parts of the world.
What Maintenance Agreement Packages do Concept Elevators offer you?
We have three levels of maintenance packages all specifically designed to meet your mobile access equipment usage and financial needs. All of our maintenance packages are backed up by our highly experienced and dedicated managerial and administrative teams.
Contact us now if you are seeking a trusted partner to manage your mobility access needs. We will be happy to arrange a survey of your elevator installation and advise you on the ideal maintenance package that suits your needs and budget.
CE Standard Maintenance Agreement
Our One-Star agreement allows for regular servicing of your lift equipment to suit its specific usage.
It protects and extends the life of your equipment through a detailed schedule of cleaning, lubrication and adjustment.
CE Intermediate Agreement
Our Two-Star agreement allows for regular maintenance of your lift equipment, along with the inclusion of a Concept Elevator engineer to attend the lift if a failure occurs. Our engineers ensure the lift is back up and running with minimal downtime and inconvenience.
CE Fully Comprehensive Agreement
Our Three-Star package is our most popular. It includes everything required by the lift owner to keep the equipment in top condition.
The agreement includes all regular maintenance, callouts, repairs and more importantly, all parts required (lift parts can be costly).
The agreement tailors to meet all your specific needs and includes additional testing services and attendance when required.
Our Satisfied Customers
- The Guinness Partnership Mobility Access
Concept Elevators has successfully worked with the partnership for many years and maintains over 300 mobility equipment devices in people homes. This ranges from stair lifts to through the floor home lifts.
Working to strict key performance indicators in areas such as response times and first time fixes, we ensure our services are continually improving in order to deliver the best service that is customer focused at all times.
A recent testimonial came in from the contract officer of the client which read “The housing officer visited site and he has advised me that the new stairlift was being fitted – that’s great service seeing I only ordered it yesterday! Much appreciated and many thanks for acting so quickly. The residents are both in their 90s so will be delighted.”