This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://www.conceptelevators.co.uk.
By providing us with your data, you warrant to us that you are over 13 years of age.
Concept Elevators (UK) Ltd Trading as Concept Elevators is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details -
Our full details are:
Full name of legal entity: Concept Elevators (UK) Ltd Trading as Concept Elevators
Email address: firstname.lastname@example.org
Telephone number: 01543 273673
It is very important that the information we hold about you is accurate and up to date.
Please let us know if at any time your personal information changes by emailing us at email@example.com
What data do we collect about you, for what purpose and on what ground we process it
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
- Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
- Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
- User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
- Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
- Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
- We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). [NOTE SEE SECTION 4 BELOW]
- Supplier Data that includes data relating to any purchases of goods and/or services such as their name, title, billing address, email address, phone number, contact details, purchase details and their bank details. We process this data to receive the goods and/or services we have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between them and us and/or taking steps at their request to enter into such a contract.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time. We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at firstname.lastname@example.org. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.
We carry out automated decision making and type of automated profiling in order that we can send you relevant information at the time you require it.
How we collect your personal data
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook or LinkedIn based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at email@example.com at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
Disclosures of your personal data
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers
- Government bodies that require us to report processing activities.
- Contractors who supply similar services
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We share your personal data, which involves transferring your data outside the European Economic Area (EEA). With companies such as Google, Xero, Dropbox and others.
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
- We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Our Satisfied Customers
- Wilko Retail Limited Breakdown & Repair
- Orbit Housing Campion View Installation
- The Walsall Housing Group Maintenance
- Warner Leisure Hotels Modernisation
- The Guinness Partnership Mobility Access
Breakdown Project Summary
Concept Elevators has worked with Wilko for many years and has helped deliver a time critical service to keep their business moving. Almost every store has some form of lifting equipment, either a store passenger lift to move shoppers around, to a heavy duty goods lift receiving daily deliveries which are then moved quickly to the shop floor.
Wilko rely on Concept Elevators to deliver a response to priority calls of two hours to ensure downtime is kept to an absolute minimum. Our company has years of experience in working with high street retailers and fully understand the importance of a quick response.
Installation Project Summary
As the lift is vital component in an occupied building, it was important that the programme was short and ran fluently so the lift could be returned to service as soon as possible. The project ran for approximately six weeks from the moment the lift was taken out of service to the consultant witness testing and being handed back to the client. Prior to works commencing a pre-start meeting with the residents and staff over a buffet laid on by Concept, to go over the programme of works and mange the clients expectations throughout the project.
The works were carried out by a team of carefully selected sub-contractors who over a period of successful projects form a “close knit" team, that deliver in quality, speed and performance to a very happy client.
Maintenance Project Summary
Concept Elevators has partnered with WHG for twenty years and originally worked with the organisation when the lift portfolio was managed by Walsall Metropolitan Borough Council.
We support the group with the management of its lift portfolio which is considerable. Recently we have partnered with them to upgrade the two way communication in each of their lifts to benefit from new GSM technology. This removes the need for troublesome fixed telephone lines.
This upgrade ensures WHG can monitor all two way communication with its lifts and along with Concept Elevators can react quickly to any faults.
Concept Elevators are also a strong supporter of WHG’s social improvement plan. Recently we worked with the group to introduce an apprentice to our ranks via their tenant job finder scheme. This full story can be seen in our blog section.
Modernisation Project Summary
Each lift was programmed for a three week lift down time period with the hotel managing their booking operations to suit. This ensured that guests with access difficulties were not inconvenienced. To complete the project Concept co-ordinated between 4 of their appointed sub-contractors, namely the electrician, the lift engineering team, the car re-line contractor and the independent lift tester. With hard work and great communication Concept Elevators delivered the first lift early, allowing the customer to let us start works on the second lift a week early. Concept Elevators delivered the whole project two weeks early much to the delight of our customer and their guests.
Mobility Project Summary
Concept Elevators has successfully worked with the partnership for many years and maintains over 300 mobility equipment devices in people homes. This ranges from stair lifts to through the floor home lifts.
Working to strict key performance indicators in areas such as response times and first time fixes, we ensure our services are continually improving in order to deliver the best service that is customer focused at all times.
A recent testimonial came in from the contract officer of the client which read “The housing officer visited site and he has advised me that the new stairlift was being fitted – that’s great service seeing I only ordered it yesterday! Much appreciated and many thanks for acting so quickly. The residents are both in their 90s so will be delighted.”