At Concept Elevators we are fully committed to providing a service that is flexible and proactive rather than reactive, to ensure that our customers’ needs are met.
We invite our clients to regular performance review meetings, as we believe that this “one to one" approach promotes honest, open discussion and long term relationships.
Our elevator service management system allows management reporting to be taken to a new level, with detailed service and maintenance information readily available to our engineers and customers.
A strong commitment to our engineers and administrative team is demonstrated by our extensive training programme which in turn, is reflected in the quality of service our clients receive.
As a forward thinking organisation we are active members of The Lift and Escalator Industry Association (LEIA). We are also accredited to the Constructionline, the Contractor’s Health & Safety Scheme (CHAS), Altius verified and Safecontractor approved.
We offer preventative maintenance packages for all your lift, elevator and vertical transportation equipment. Your elevator machinery is highly sophisticated and in constant use, and that means all the moving parts become worn over time. Therefore, regular maintenance is vital to day-to-day safe, reliable and smooth operation.
Your elevators reflect a lot about your business image to your customers. We know that lifts, being in constant use, the interiors get tired and tatty over time. Moreover, the equipment behind the scenes gets worn out too and needs updating to be compliant and efficient. We also know that replacing your lift is very costly. So, to improve your users’ experience and your branding, then our image make-over for your lifts will be perfect for you.
We offer a comprehensive lift modernisation service. What’s more, updating your elevator interiors is a less costly option than replacing the lift entirely.
We pride ourselves on our expertise, specialist knowledge and the high quality of our customer-focused Installation Service for all new lifts. All our highly experienced and skilled installation teams consist of qualified Installation Engineers and Professional Partners.
We work with all the top elevator manufacturers to deliver the ideal solution for any building.
Emergency Breakdowns and Repair
We understand how frustrating it is when your lift breaks down.
Therefore, when it comes to responding to a breakdown or lift failure, we pride ourselves on fast, efficient customer service. Our 24/7 call centre has the know-how and systems in place to deal swiftly with all your urgent breakdown calls and repairs. What’s more, you have direct access to our engineering teams to reduce lift downtime.
Our mobility access service fully maintains and repairs stairlifts, platform lifts, through the floor home lifts and hoists.
Our fully qualified engineers have the necessary technical skills to service all types of mobility access equipment.
Our Engineers have the latest diagnostic tools at their fingertips to quickly diagnose problems and fix issues returning your mobility access equipment to regular service as soon as possible.
Our Satisfied Customers
- Wilko Retail Limited Breakdown & Repair
- Orbit Housing Campion View Installation
- The Walsall Housing Group Maintenance
- Warner Leisure Hotels Modernisation
- The Guinness Partnership Mobility Access
Breakdown Project Summary
Concept Elevators has worked with Wilko for many years and has helped deliver a time critical service to keep their business moving. Almost every store has some form of lifting equipment, either a store passenger lift to move shoppers around, to a heavy duty goods lift receiving daily deliveries which are then moved quickly to the shop floor.
Wilko rely on Concept Elevators to deliver a response to priority calls of two hours to ensure downtime is kept to an absolute minimum. Our company has years of experience in working with high street retailers and fully understand the importance of a quick response.
Installation Project Summary
As the lift is vital component in an occupied building, it was important that the programme was short and ran fluently so the lift could be returned to service as soon as possible. The project ran for approximately six weeks from the moment the lift was taken out of service to the consultant witness testing and being handed back to the client. Prior to works commencing a pre-start meeting with the residents and staff over a buffet laid on by Concept, to go over the programme of works and mange the clients expectations throughout the project.
The works were carried out by a team of carefully selected sub-contractors who over a period of successful projects form a “close knit" team, that deliver in quality, speed and performance to a very happy client.
Maintenance Project Summary
Concept Elevators has partnered with WHG for twenty years and originally worked with the organisation when the lift portfolio was managed by Walsall Metropolitan Borough Council.
We support the group with the management of its lift portfolio which is considerable. Recently we have partnered with them to upgrade the two way communication in each of their lifts to benefit from new GSM technology. This removes the need for troublesome fixed telephone lines.
This upgrade ensures WHG can monitor all two way communication with its lifts and along with Concept Elevators can react quickly to any faults.
Concept Elevators are also a strong supporter of WHG’s social improvement plan. Recently we worked with the group to introduce an apprentice to our ranks via their tenant job finder scheme. This full story can be seen in our blog section.
Modernisation Project Summary
Each lift was programmed for a three week lift down time period with the hotel managing their booking operations to suit. This ensured that guests with access difficulties were not inconvenienced. To complete the project Concept co-ordinated between 4 of their appointed sub-contractors, namely the electrician, the lift engineering team, the car re-line contractor and the independent lift tester. With hard work and great communication Concept Elevators delivered the first lift early, allowing the customer to let us start works on the second lift a week early. Concept Elevators delivered the whole project two weeks early much to the delight of our customer and their guests.
Mobility Project Summary
Concept Elevators has successfully worked with the partnership for many years and maintains over 300 mobility equipment devices in people homes. This ranges from stair lifts to through the floor home lifts.
Working to strict key performance indicators in areas such as response times and first time fixes, we ensure our services are continually improving in order to deliver the best service that is customer focused at all times.
A recent testimonial came in from the contract officer of the client which read “The housing officer visited site and he has advised me that the new stairlift was being fitted – that’s great service seeing I only ordered it yesterday! Much appreciated and many thanks for acting so quickly. The residents are both in their 90s so will be delighted.”