Midlands Office 01543 273673
Northern Office 01928 594790
We established Concept Elevators back in 1996, and with over 25-years' experience, we have become one of the UK's foremost independent lift maintenance providers.

We offer a full, comprehensive range of Maintenance, Modernisation, Repair and Installation services to building owners, management agencies in the private and public sector.

Concept Elevators operates across the UK, with an extensive national network of dynamic customer-focused service partners that deliver our top quality services.

Our Vision and Mission

Our vision is to be the best and preferred provider of Lift Maintenance, Modernisation and Repair Services in our chosen markets by operating with all the leading lift manufacturers.

Our mission is to care about our customers by making sure that their lift and mobility services always operate reliably. Behind the scenes, we strive to improve our performance continuously. We measure our productivity and efficiency to continually improve our top-quality service.

Our values

We insist on open, honest and fair relationships with each other, our customers, communities and business partners. We believe this is the only way to do business. Our values help drive our vision, our objectives and our behaviours by which we achieve meaningful results.

  • Sustainability
  • Carbon Footprint
  • Safety
  • Customer Service

In a world demanding sustainability, then all our installations and servicing methods are delivered with your energy efficiency in mind. Our modernised lift cars provide a smooth ride along with beautifully designed modern interiors that use sustainable materials.

We are ISO 14001:2015 accredited, which ensures we promote sustainability throughout our business.

We care a lot about the environment, as do our customers and partners. Therefore, we are actively taking steps to optimise our carbon footprint as a business.

All our elevator installations and lift car lighting run to the latest trends and standards in energy efficiency. That means that you save money on your running costs and ultimately benefits your overall building carbon footprint as well.

We are ISO 14001:2015 accredited, which ensures we set ourselves objectives to aspire to carbon neutrality.

Health, Wellbeing and Safety are essential operating values to us and we actively work with our partners and customers to achieve high health and safety standards.

We are ISO 9001:2015 accredited service provider which ensures we commit to quality management and continuous improvement of our systems.

Our safety accreditations include:

ISO 18001 Health and Safety accredited.

LEIA – The Lift & Escalator Industry Association.

Constructionline | CHAS | Safecontractor | Altius verified |

What makes us stand out is our exceptional customer-focused service approach. That ethos reflects in our Engineers and staff using smart technology and our project management capabilities.

We have a UK-wide coverage which means that we manage breakdowns swiftly, restoring your lift service quickly.

Our turnkey projects all deliver outstanding professional and seamless customer service too. That means that you, as our customer, get your lift installation, or elevator modernisation programme in service on time and to cost.

Our Quality and Sustainability Standards

ISO 9001:2015 accredited service provider which ensures we commit to quality management and continuous improvement of our systems. We work in partnership with our customers through Key Performance Indicators to assure our ongoing growth.

ISO 14001:2015 accredited, which ensures we promote sustainability throughout our business and ensure we set ourselves objectives to aspire to carbon neutrality.

ISO 18001 Health and Safety accredited.

LEIA – The Lift & Escalator Industry Association.

Constructionline | CHAS | Safecontractor | Altius verified |

Please see our downloads page to view all of our certification.

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Home Services Maintenance Modernisation Installation Emergency Breakdown & Repair Mobility Access About Downloads Contact Facebook Twitter Linkedin Midlands Office 01543 273673 Northern Office 01928 594790 ...
Home Services Maintenance Modernisation Installation Emergency Breakdown & Repair Mobility Access About Downloads Contact Facebook Twitter Linkedin Midlands Office 01543 273673 Northern Office 01928 594790 ...
Home Services Breakdown & Repair Installation Maintenance Modernisation Mobility Access About Meet the Team Contact Facebook Twitter Linkedin Midlands Office 01543 273673 North Office 01928 ...
Home Services Breakdown & Repair Installation Maintenance Modernisation Mobility Access About Meet the Team Contact Facebook Twitter Linkedin Midlands Office 01543 273673 North Office 01928 ...
Home Services Maintenance Modernisation Installation Emergency Breakdown & Repair Mobility Access About Downloads Contact Facebook Twitter Linkedin Midlands Office 01543 273673 Northern Office 01928 594790 ...

Our Satisfied Customers

Case Studies

  • Wilko Retail Limited Breakdown & Repair
  • Orbit Housing Campion View Installation
  • The Walsall Housing Group Maintenance
  • Warner Leisure Hotels Modernisation
  • The Guinness Partnership Mobility Access
Breakdown Project Summary

Concept Elevators has worked with Wilko for many years and has helped deliver a time critical service to keep their business moving. Almost every store has some form of lifting equipment, either a store passenger lift to move shoppers around, to a heavy duty goods lift receiving daily deliveries which are then moved quickly to the shop floor.

Wilko rely on Concept Elevators to deliver a response to priority calls of two hours to ensure downtime is kept to an absolute minimum. Our company has years of experience in working with high street retailers and fully understand the importance of a quick response.

Installation Project Summary

As the lift is vital component in an occupied building, it was important that the programme was short and ran fluently so the lift could be returned to service as soon as possible. The project ran for approximately six weeks from the moment the lift was taken out of service to the consultant witness testing and being handed back to the client. Prior to works commencing a pre-start meeting with the residents and staff over a buffet laid on by Concept, to go over the programme of works and mange the clients expectations throughout the project.

The works were carried out by a team of carefully selected sub-contractors who over a period of successful projects form a “close knit" team, that deliver in quality, speed and performance to a very happy client.

Maintenance Project Summary

Concept Elevators has partnered with WHG for twenty years and originally worked with the organisation when the lift portfolio was managed by Walsall Metropolitan Borough Council.

We support the group with the management of its lift portfolio which is considerable. Recently we have partnered with them to upgrade the two way communication in each of their lifts to benefit from new GSM technology. This removes the need for troublesome fixed telephone lines.

This upgrade ensures WHG can monitor all two way communication with its lifts and along with Concept Elevators can react quickly to any faults.

Concept Elevators are also a strong supporter of WHG’s social improvement plan. Recently we worked with the group to introduce an apprentice to our ranks via their tenant job finder scheme. This full story can be seen in our blog section.

Modernisation Project Summary

Each lift was programmed for a three week lift down time period with the hotel managing their booking operations to suit. This ensured that guests with access difficulties were not inconvenienced. To complete the project Concept co-ordinated between 4 of their appointed sub-contractors, namely the electrician, the lift engineering team, the car re-line contractor and the independent lift tester. With hard work and great communication Concept Elevators delivered the first lift early, allowing the customer to let us start works on the second lift a week early. Concept Elevators delivered the whole project two weeks early much to the delight of our customer and their guests.

Mobility Project Summary

Concept Elevators has successfully worked with the partnership for many years and maintains over 300 mobility equipment devices in people homes. This ranges from stair lifts to through the floor home lifts.

Working to strict key performance indicators in areas such as response times and first time fixes, we ensure our services are continually improving in order to deliver the best service that is customer focused at all times.

A recent testimonial came in from the contract officer of the client which read “The housing officer visited site and he has advised me that the new stairlift was being fitted – that’s great service seeing I only ordered it yesterday! Much appreciated and many thanks for acting so quickly. The residents are both in their 90s so will be delighted.”