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Is your lift ready to return to work?

At Concept Elevators, we’re committed to playing a constructive role within our community. With that in mind, we’re proud to partner with housing associations to help install and maintain a range of access solutions for social and affordable housing.

Housing associations need to provide a range of accommodation to meet the different needs of a diverse range of clients. Alongside this comes a need for reliable access for a variety of residents and their visitors.

Residents and communities come first

Housing associations are a vital part of the country’s housing infrastructure. They build and maintain thousands of homes across the country, which are often let to people on lower incomes or those in particular housing need. They also provide an affordable means by which people can become homeowners with options to ‘staircase’ from renting to shared ownership.

Many of their housing options are higher density, with lifts being essential for residents and their visitors to come and go, quickly and safely. Housing associations will also provide accommodation for people with a range of extra needs, be they people with disabilities or elderly residents. These housing options will frequently need specialised solutions to aid mobility across the building.

Robust and affordable solutions

We work with housing associations to provide the access they need. We design, select, install, maintain and refurbish lifts across the housing association property portfolio. We work to ensure that our lifts are robust, reliable and discourage vandalism, and can cope with the demands that are placed on lifts in potentially busy environments.

Crucially, we work hard to drive down costs for housing associations without compromising on quality and safety. We believe that housing association tenants should have high-quality and reliable lifts with the risk of downtime and other issues being kept to an absolute minimum.

A twenty-year partnership

Over the years we’ve developed an understanding of the unique requirements of housing associations. For nearly two decades we’ve worked with Walsall Housing Group Limited (WHG) in the management of its extensive lift portfolio. As well as providing a comprehensive maintenance service, we also regularly upgrade their lift portfolio introducing new technologies.

One such recent upgrade involved lift communication where we replaced fixed telephone lines with new GSM technology. Fixed lines are notoriously problem prone, requiring regular attention to keep them working as they should. Our upgrade removes these issues, reducing overall maintenance needs with all of the resulting disruption this means for residents. The upgrade also makes it easier for WHG to monitor all of the two-way communication in its lifts as well as enabling us to respond quickly to any faults.

As part of this ongoing partnership, Concept Elevators have signed up to be a part of Walsall Housing Group’s ambitious social improvement plan. A component of this plan is their tenant job finder scheme through which we appointed a new apprentice.

Another way in which we’ve helped is through our social value payback work at Bamford House. Unfortunately, the outdoor communal area had in the past been a victim of vandalism. Our hard working team rolled up their sleeves to remove the old benches and tidied up the vandalised area.

We also manufactured and installed two brand new benches. Through the thanks we received from residents we knew we’d made a real difference to their quality of life, opening up a space that had previously been a no-go area.

As our services to housing associations are ongoing we see this kind of engagement as vital, helping us to build relationships, deepen our understanding of resident needs and giving something back to the wider community.

Maintenance agreements for housing associations

Regular maintenance is vital to ensure the safe, consistent operation of lifts, particularly in busy residential settings. Our maintenance contracts ensure that not only do the lifts in your buildings receive regular maintenance we can also be on hand in the event of breakdowns.

The role of maintenance is to avoid down time which can be costly for the housing association as well as inconvenient for the residents. All of our maintenance packages are backed up by our highly experienced and dedicated managerial and administrative teams.

If you’re looking for a trusted and experienced partner to help your housing association deliver its objective while ensuring costs don’t run out of control, then Concept Elevators can help.

Call 01543 273673 or email helpdesk@conceptelevators.co.uk to find out more.

Our Satisfied Customers

Case Studies

  • Wilko Retail Limited Breakdown & Repair
  • Orbit Housing Campion View Installation
  • The Walsall Housing Group Maintenance
  • Richmond Building University of Bristol Modernisation
  • The Guinness Partnership Mobility Access
Breakdown Project Summary

Concept Elevators has worked with Wilko for many years and has helped deliver a time critical service to keep their business moving. Almost every store has some form of lifting equipment, either a store passenger lift to move shoppers around, to a heavy duty goods lift receiving daily deliveries which are then moved quickly to the shop floor.

Wilko rely on Concept Elevators to deliver a response to priority calls of two hours to ensure downtime is kept to an absolute minimum. Our company has years of experience in working with high street retailers and fully understand the importance of a quick response.

Installation Project Summary

As the lift is vital component in an occupied building, it was important that the programme was short and ran fluently so the lift could be returned to service as soon as possible. The project ran for approximately six weeks from the moment the lift was taken out of service to the consultant witness testing and being handed back to the client. Prior to works commencing a pre-start meeting with the residents and staff over a buffet laid on by Concept, to go over the programme of works and mange the clients expectations throughout the project.

The works were carried out by a team of carefully selected sub-contractors who over a period of successful projects form a “close knit" team, that deliver in quality, speed and performance to a very happy client.

Maintenance Project Summary

Concept Elevators has partnered with WHG for twenty years and originally worked with the organisation when the lift portfolio was managed by Walsall Metropolitan Borough Council.

We support the group with the management of its lift portfolio which is considerable. Recently we have partnered with them to upgrade the two way communication in each of their lifts to benefit from new GSM technology. This removes the need for troublesome fixed telephone lines.

This upgrade ensures WHG can monitor all two way communication with its lifts and along with Concept Elevators can react quickly to any faults.

Concept Elevators are also a strong supporter of WHG’s social improvement plan. Recently we worked with the group to introduce an apprentice to our ranks via their tenant job finder scheme. This full story can be seen in our blog section.

Modernisation Project Summary

The Richmond Building was originally built in 1965 and remains one of the largest purpose-built students’ union buildings in
the UK, with a floor area equivalent to nearly 4 full-size football pitches and serves 8 floors.

The re-design of the £30 million project started 5 years ago.

Phase 1 was completed in March 2013, incorporating a new focal entrance foyer, swimming pool changing village, teaching and
administrative spaces to the upper floors & remodeled public realm.

Phase 2 was completed in December 2014 and boasts 200 new study spaces, with spectacular views across the city, two state-of-the-art theatres, two café bars, several activity rooms, a digital media
suite, dance studios, music studios and a refurbished gig venue, The Anson Rooms, with a capacity for over 1,000 people.

Mobility Project Summary

Concept Elevators has successfully worked with the partnership for many years and maintains over 300 mobility equipment devices in people homes. This ranges from stair lifts to through the floor home lifts.

Working to strict key performance indicators in areas such as response times and first time fixes, we ensure our services are continually improving in order to deliver the best service that is customer focused at all times.

A recent testimonial came in from the contract officer of the client which read “The housing officer visited site and he has advised me that the new stairlift was being fitted – that’s great service seeing I only ordered it yesterday! Much appreciated and many thanks for acting so quickly. The residents are both in their 90s so will be delighted.”