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Is your lift ready to return to work?

If you have lifts in your property then the importance of having them regularly serviced cannot be overstated. To extend their operational life and ensure that they can be relied upon it’s crucial that you have them serviced. Breakdowns can be costly as well as inconvenient. The good news is that professional servicing and maintenance can ensure the risk of serious downtime is minimised.

What are the benefits of regular lift maintenance and what should you expect from your service provider?

What are the benefits of regular lift maintenance and servicing?

Firstly, lifts need to be maintained in order to comply with the relevant Health and Safety at Work legislation. Regular maintenance increases safety standards for users, and other occupants of the building. Having clients, staff or visitors stuck in an old or slow lift is something that should be avoided.

Poorly maintained lifts project a poor impression of the company. A reliable lift that’s pleasant to use helps to create a good overall impression.

Regular maintenance reduces the risk of breakdown and serious downtime which can be costly as well as inconvenient. Well-maintained lifts will usually have a longer service life than those that are poorly maintained, meaning that potential replacement costs are removed.

The benefits of regular lift maintenance and servicing are clear, but what should you expect from a lift servicing service

What to expect from a lift maintenance service?

A lift maintenance service should at a minimum ensure the proper functioning of the lift, but a comprehensive lift maintenance service will usually go much further than that. Maintaining passenger lifts will usually entail keeping the exterior clean, this is particularly important if your building has external platform lifts. This routine is about more than just aesthetics, it also prevents the doors from getting stuck while the lift is in use.

Professional lift maintenance will also involve lubricating all movable parts, and any adjustments that are required to guarantee a reliable and optimal performance. Any problems will be identified, parts replaced and renewed, and any faults in the system repaired.

The main objective of passenger lift maintenance is to ensure the lift is safe and comfortable to use and not prone to breakdowns. Regular safety maintenance will involve a comprehensive assessment routine. This should ensure that the user experience is consistent and convenient, and that the users of a building can maintain access to all of the facilities and services that they need.

Reliable repairs and unscheduled maintenance

A maintenance schedule should be drawn up from the moment a lift is installed. If an older lift doesn’t have an agreed maintenance schedule then it’s important to have the current condition of the lift assessed by a professional lift engineer and a schedule drawn up.

A schedule allows you to prepare a maintenance budget. This should cover pertinent aspects such as replacement parts and any internal adjustments required. This should be undertaken at least every six months, depending on the amount of use the lift has.

Lifts may also be subject to unscheduled repair and maintenance. In such instances, you need to be confident that your lift maintenance company will be on hand in a timely manner to take care of any breakdowns. Downtime can be inconvenient as well as costly, so a standby maintenance team should be with you in good time to ensure that usage is restored within the shortest time possible.

Maintenance and repair services you can count on

If your building has a lift installed it’s crucial that you have a maintenance and repair service you can rely upon. All too often, maintenance services offer the bare minimum and there can often be delays in responding to emergency repairs. If this sounds familiar then it may be time to review your service provider.

Preventative maintenance from Concept Elevators can extend the life of your lift and reduce your overall costs due to unnecessary breakdowns requiring repairs. With three levels of maintenance package available you can choose a service package that matches your maintenance schedule.

Our experienced, fully qualified engineers have the necessary technical skills to keep your lift operating as intended. If your lift does breakdown, then you need a reliable repair service that can respond quickly.

Concept Elevators has a 24/7 call centre and we give our clients direct access to our engineering teams who will be on site promptly to rectify the issue and get your lifts working again.

Call 01543 273673 or email helpdesk@conceptelevators.co.uk to find out more.

Our Satisfied Customers

Case Studies

  • Wilko Retail Limited Breakdown & Repair
  • Orbit Housing Campion View Installation
  • The Walsall Housing Group Maintenance
  • Richmond Building University of Bristol Modernisation
  • The Guinness Partnership Mobility Access
Breakdown Project Summary

Concept Elevators has worked with Wilko for many years and has helped deliver a time critical service to keep their business moving. Almost every store has some form of lifting equipment, either a store passenger lift to move shoppers around, to a heavy duty goods lift receiving daily deliveries which are then moved quickly to the shop floor.

Wilko rely on Concept Elevators to deliver a response to priority calls of two hours to ensure downtime is kept to an absolute minimum. Our company has years of experience in working with high street retailers and fully understand the importance of a quick response.

Installation Project Summary

As the lift is vital component in an occupied building, it was important that the programme was short and ran fluently so the lift could be returned to service as soon as possible. The project ran for approximately six weeks from the moment the lift was taken out of service to the consultant witness testing and being handed back to the client. Prior to works commencing a pre-start meeting with the residents and staff over a buffet laid on by Concept, to go over the programme of works and mange the clients expectations throughout the project.

The works were carried out by a team of carefully selected sub-contractors who over a period of successful projects form a “close knit" team, that deliver in quality, speed and performance to a very happy client.

Maintenance Project Summary

Concept Elevators has partnered with WHG for twenty years and originally worked with the organisation when the lift portfolio was managed by Walsall Metropolitan Borough Council.

We support the group with the management of its lift portfolio which is considerable. Recently we have partnered with them to upgrade the two way communication in each of their lifts to benefit from new GSM technology. This removes the need for troublesome fixed telephone lines.

This upgrade ensures WHG can monitor all two way communication with its lifts and along with Concept Elevators can react quickly to any faults.

Concept Elevators are also a strong supporter of WHG’s social improvement plan. Recently we worked with the group to introduce an apprentice to our ranks via their tenant job finder scheme. This full story can be seen in our blog section.

Modernisation Project Summary

The Richmond Building was originally built in 1965 and remains one of the largest purpose-built students’ union buildings in
the UK, with a floor area equivalent to nearly 4 full-size football pitches and serves 8 floors.

The re-design of the £30 million project started 5 years ago.

Phase 1 was completed in March 2013, incorporating a new focal entrance foyer, swimming pool changing village, teaching and
administrative spaces to the upper floors & remodeled public realm.

Phase 2 was completed in December 2014 and boasts 200 new study spaces, with spectacular views across the city, two state-of-the-art theatres, two café bars, several activity rooms, a digital media
suite, dance studios, music studios and a refurbished gig venue, The Anson Rooms, with a capacity for over 1,000 people.

Mobility Project Summary

Concept Elevators has successfully worked with the partnership for many years and maintains over 300 mobility equipment devices in people homes. This ranges from stair lifts to through the floor home lifts.

Working to strict key performance indicators in areas such as response times and first time fixes, we ensure our services are continually improving in order to deliver the best service that is customer focused at all times.

A recent testimonial came in from the contract officer of the client which read “The housing officer visited site and he has advised me that the new stairlift was being fitted – that’s great service seeing I only ordered it yesterday! Much appreciated and many thanks for acting so quickly. The residents are both in their 90s so will be delighted.”