Scaling different heights

Concept Elevators has worked with Wilko for many years and has helped deliver a time critical service to keep their business moving. Almost every store has some form of lifting equipment, either a store passenger lift to move shoppers around, to a heavy duty goods lift receiving daily deliveries which are then moved quickly to the shop floor.

Wilko rely on Concept Elevators to deliver a response to priority calls of two hours to ensure downtime is kept to an absolute minimum. Our company has years of experience in working with high street retailers and fully understand the importance of a quick response.

As the lift is vital component in an occupied building, it was important that the programme was short and ran fluently so the lift could be returned to service as soon as possible. The project ran for approximately six weeks from the moment the lift was taken out of service to the consultant witness testing and being handed back to the client. Prior to works commencing a pre-start meeting with the residents and staff over a buffet laid on by Concept, to go over the programme of works and mange the clients expectations throughout the project.

The works were carried out by a team of carefully selected sub-contractors who over a period of successful projects form a “close knit" team, that deliver in quality, speed and performance to a very happy client.

Concept Elevators has partnered with WHG for twenty years and originally worked with the organisation when the lift portfolio was managed by Walsall Metropolitan Borough Council.

We support the group with the management of its lift portfolio which is considerable. Recently we have partnered with them to upgrade the two way communication in each of their lifts to benefit from new GSM technology. This removes the need for troublesome fixed telephone lines.

This upgrade ensures WHG can monitor all two way communication with its lifts and along with Concept Elevators can react quickly to any faults.

Concept Elevators are also a strong supporter of WHG’s social improvement plan. Recently we worked with the group to introduce an apprentice to our ranks via their tenant job finder scheme. This full story can be seen in our blog section.

The Richmond Building was originally built in 1965 and remains one of the largest purpose-built students’ union buildings in
the UK, with a floor area equivalent to nearly 4 full-size football pitches and serves 8 floors.

The re-design of the £30 million project started 5 years ago.

Phase 1 was completed in March 2013, incorporating a new focal entrance foyer, swimming pool changing village, teaching and
administrative spaces to the upper floors & remodeled public realm.

Phase 2 was completed in December 2014 and boasts 200 new study spaces, with spectacular views across the city, two state-of-the-art theatres, two café bars, several activity rooms, a digital media
suite, dance studios, music studios and a refurbished gig venue, The Anson Rooms, with a capacity for over 1,000 people.

Concept Elevators has successfully worked with the partnership for many years and maintains over 300 mobility equipment devices in people homes. This ranges from stair lifts to through the floor home lifts.

Working to strict key performance indicators in areas such as response times and first time fixes, we ensure our services are continually improving in order to deliver the best service that is customer focused at all times.

A recent testimonial came in from the contract officer of the client which read “The housing officer visited site and he has advised me that the new stairlift was being fitted – that’s great service seeing I only ordered it yesterday! Much appreciated and many thanks for acting so quickly. The residents are both in their 90s so will be delighted.”